MANAGEMENT OF SERVICE SUPPLY CHAIN AND OPERATIONS

Overview

In this subject you will explore the theories and practices of supply chain and operations management in the emerging service global economy. You will examine the distinctive characteristics of service supply chains and operations, and their implications for the design of businesses. You will have the opportunity to acquire a set of distinctive skills to effectively design and manage service supply chains and operations in a variety of service industry sectors, via real world case studies. Topics include service-dominant logic versus goods-dominant logic, strategic decisions, capacity management, supply risk and agility, service process design, performance analysis and metrics, service delivery assurance and service innovation.

Portfolio

Office of the Provost

School

Subject coordinator

Phuc Nguyen

Subject type

Postgraduate

Year level

Year Level 4 - UG/Hons/1st Yr PG

AQF level

Level 8 - Graduate Certificate

Available as elective

Yes

Available to study abroad / exchange students

Yes

Capstone subject
Capstones provide students with a way of integrating and applying knowledge and skills gained throughout their course.

Academic progress review - Schedule A subject

Subject instances

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Career ready

Work based learning (placement):No

Graduate capabilities

COMMUNICATION - Communicating and Influencing

DISCIPLINE KNOWLEDGE AND SKILLS

INQUIRY AND ANALYSIS - Creativity and Innovation

INQUIRY AND ANALYSIS - Critical Thinking and Problem Solving

INQUIRY AND ANALYSIS - Research and Evidence-Based Inquiry

PERSONAL AND PROFESSIONAL - Adaptability and Self-Management

Subject intended learning outcomes

On successful completion you will be able to:

Assess the body of knowledge and fundamental themes and issues surrounding service supply chain and operations management

Critically analyse various service supply chain frameworks, and configure an appropriate design to ensure the effectiveness of service supply chain and operations

Critically examine the issues and challenges facing service providers managing operations and supply chains in a rapidly changing global context

Explore and propose defensible solutions to operations/supply chain problems in a variety of service industry sectors

Learning activities

Online learning activities (guided readings, exercises, discussion forums), workshops, presentation, written assignments

Handbook